SetFN
SetFNDocsOctober 27, 2026

Email File Archiving and Sharing

Received emails are saved automatically as .eml files in your personal folder in the workspace. Without forwarding the email, you can put the file in a team folder and share the content with your team members.

Going to the Saved Location

In the "Source Message" area of the right panel on the email detail screen, click the Open in Team Space button to go to the folder where the email is saved.

Open in space

You can see that emails are saved automatically by month in the email inbox folder of your personal folder.

Emails saved by month

Sharing an Email File

You can share a received email with your team right away. At the bottom of Mail Info, select the Team Share button and then select the folder to share to. This is useful for understanding the history of sales or marketing emails as a team.

Sharing an email with the team

Viewing Email Files in the Workspace

You can open email files directly in the workspace. Viewing an email file

It can be used like this

You can easily move files from your communication with customers, such as email files and meeting minutes files, into one folder and check them there.

Using mail as AI knowledge

Received mail is registered in the AI knowledge index as soon as it is saved. You do not need to turn it on or register it separately, but the administrator must be using Ingestion & Indexing.

  • On the Context tab of mail search, you can search My mail knowledge by the meaning of the body. It finds related mail bodies even when you do not remember the exact words.
  • Mail is used as a source for the answers of the Email AI Assistant.
  • Mail registered in the knowledge index can be searched only by users who can access that mail. When the shared team members of a team mailbox change, the search permission changes with them.
  • When you delete an external mail account, if you select Back up EML files, then delete (recommended), the mail files remain in the MailBackup/ExternalMail folder, and if you select Delete permanently without backup, they are deleted together.