Resetting Your Password

You can reset your workspace password in three ways.

1. Reset from the Login Page (If You Forgot Your Password)

On the login page, click the Forgot password? link.

1. Enter your username and registered email address, then click Send verification code
2. Enter the verification code sent to your email, then click Verify
3. Enter your new password, then click Reset password
4. Log in with your new password

2. Change from Your Profile (If You Can Log In)

Use this when you know your current password and want to change it to a new one.

1. Click the avatar in the top-right corner of the workspace, then select Account settings
2. Select the Change Password section
3. Enter your current password and the new password
4. Click the Update button

3. Request a Reset from Your Administrator

Use this when the email reset doesn't work.

1. Ask your administrator to reset your password
2. Have the administrator deliver the temporary password they've set through a secure method (in person, by phone, etc.)
3. Log in with the temporary password
4. Change to a new password immediately after logging in

Good to Know

• If you don't receive the reset email, check your spam folder.
• Passwords are stored encrypted, so even administrators cannot view them. Administrators can only change the password.
• Commonly used or previously breached passwords cannot be used as a new password. Signing in with a password that is already in use is unaffected.

Related Documents

• Account Settings
• Sign Up and Log In